The lead who called while you were on the tools is now someone else's bathroom.
Free test, no catch. I'll put one enquiry through your own website, then tell you exactly how long you took to respond. If you're fast, I'll say so and leave you alone.
Reply to the email I sent you, or call me. My number and email are at the bottom of this page.
You know the ones.
- Hi, after a quote for a full bathroom reno in the next couple of months. Are you taking work on? 9:41 pm
- Hello? Still after that quote if you're around. 7:12 am, next day
- No worries, gone with someone else. 4:38 pm
No reply sent
The call that came in while you were under a vanity with a drill in your hand. The website enquiry that landed at 9:40pm. The hipages message you saw three hours later, by which time two other blokes had already called them.
None of those people think you're bad at your job. They just think you didn't get back to them, so they went with someone who did.
RightBack picks all of it up.
- Hi, after a quote for a full bathroom reno in the next couple of months. Are you taking work on? 9:41 pm
- Sorry we missed you, happy to help with your bathroom reno. What suburb are you in? 9:41 pm
- Oh great, thanks. We're in the inner west, looking to start around March. 9:43 pm
- Missed a call? They get a text back in seconds. The conversation keeps going while you're still on the tools.
- Website enquiry, Facebook or Google lead? Instant reply, every time, 9am or 9pm.
- Not ready to book yet? A three-touch follow-up keeps you front of mind, so the job lands with you in three weeks instead of your competitor.
- They reply? Nudges stop, your phone goes off, you pick it up from there.
- Nothing happening for a few days? You get poked, with the dollar value sitting on the table.
You take the booked jobs. That's your part.
It doesn't replace what you've already got.
If you run ServiceM8 or something like it, keep it. It runs your jobs brilliantly. It just doesn't do anything until a job already exists, and the lead who never got a callback never becomes a job.
RightBack sits in front. We catch and warm the enquiry. The moment it's a real job, it lands in ServiceM8 the way it always has. Your scheduling, quoting and invoicing don't change. Nothing to rip out, nothing to relearn.
If you're on paper and a phone, that's fine too. This becomes your first system.
Is it worth it?
- One bathroom reno is worth
- $15,000 to $40,000
- RightBack Standard costs
- $8,280 a year + GST
So the whole question is this: over twelve months, do you reckon this catches you more than a job or two you'd otherwise have lost?
If yes, it pays for itself and then some. If you genuinely don't think you're losing any, don't buy it. I'd rather you kept your money than signed up and felt daft about it in three months.
Flat monthly. No setup fee, no lock-in.
$690/month
+ GST, billed monthly
- Missed-call text-back, instant SMS to every missed caller, three-touch follow-up if no reply
- Web enquiry instant response, branded quote-request form, instant SMS and email
- Site-visit booking against your real diary, with confirmations and reminders
- Never-miss-a-reply handling, any reply on any channel alerts you instantly
- Gone-quiet watchdog, so nothing sits forgotten
- Owner alerts by SMS and email within seconds of every new lead
- Your own AU number and voicemail that points callers at the text
- Simple pipeline view, every enquiry tracked from New Lead to Won
- Monthly results report, leads caught, replies, site visits booked
$390/month
+ GST, locked for life
First 3 clients only. Everything in Standard, in exchange for:
- A case study with your numbers
- A testimonial
- A Google review
The rate holds as long as your subscription stays continuous. Cancel and come back later and you're on Standard.
You'd be taking a punt on someone with no bathroom renovators on the books yet. That's what the discount is for, and it's why it's permanent rather than a three month tease.
$1,290/month
+ GST. Not built yet, so you can't buy it.
Standard plus hipages lead ingestion, quote follow-up after the site visit, and a conversational SMS booking assistant. Listed so you know where this is heading, not so you can order it.
There's one of me, and this is my number.
I'm Scott Mackenzie. RightBack is a registered business name of TidyBizAI Pty Ltd, ABN 69 694 834 378, based in Sydney.
I build automation systems for a living. RightBack is the one I built for bathroom renovators, because it's the same problem in every single one of them.
If you want to talk to a human before you do anything, call me. Not a support desk, just me.
Replying to the email I sent you works too. It comes straight to me.
Fair questions.
ServiceM8 is $29 a month and this is $690.
Different job. ServiceM8 runs the work you've already won. This catches the work you haven't. Neither replaces the other.
I'll just answer the phone faster.
Maybe. Take the free test and find out. If you're quick, I'll tell you so and you've lost nothing.
Is this AI, and am I locked in?
No AI in what you'd be buying, it's your words on a schedule. Month to month, cancel any time, the number stays yours.
PS - if you already know this is for you and you want to skip the test, just reply to my email or give me a call.